Customer Service Strategies
This course focuses on customer service strategies that lead to a competitive advantage for the business organization. Students study the interrelationships of customer service and other facets of a successful business.
The course introduces legal issues affecting businesses, including classifications of laws, contracts, sales transactions, negotiable instruments, employment law and landlordtenant law.
Small Business Management
This course introduces small business management in the real world. Topics include writing business plans, financial report analysis, business acquisition, government regulations and legal issues affecting small businesses, site selection, and assessing future prospects of a business. There is a major focus on entrepreneurial activities and the traits of entrepreneurs. Students integrate their work and life experiences with case studies, class projects and discussion as they investigate problems and opportunities involved in operation of small businesses.